Authoring ContentEven with public articles in public support centers, sometimes there could be things you wish to keep away from the public eye. For example, a note to the customer support team how to proceed if a particulate issue occurs (SOPS) or perhaps a task for another team member to complete and/or extend a certain article with more information, more media or anything else.
For those cases, you can take use of the internal comments support in the editor. Here's what those look like:
Let's see how to add an …
Read moreWhile you are writing a new article, you may often want to check what it would look like in your help center.
You can easily do so by clicking on the "Preview" (eye) icon which will appear at the top left corner of the page in the top bar as soon as you save a first draft version of the article you are writing.
Each article can get automatically generated table of contents. If you would like to get one for all your articles, you can easily enable it by following the steps below.
Navigate to Customize -> Article from the Settings menu in your help center dashboard.
Adjust the value of the Show table of contents control as you wish between the 3 available options.
You can enable for all articles, only for the ones that have 3 or more top-level headings or completely disable by by choosing the option …