# Attach files

_Category: Write articles_

Attach a PDF, a spreadsheet or another file to an article so readers can download it right where they need it: a price list next to your pricing FAQ, or a template next to the steps that use it.

**Who can do this:** Owners, Admins and Editors · **Plans:** All plans

## Attach a file

1. On an empty line, type `/file` and pick **File attachment**. The **Attachments** window opens.
2. Click **Upload new** and choose a file. You can also drag the file onto the box that says **Drag files here or browse**.
3. When the upload finishes, click **Insert** next to the file. It's added to the article as a download link.

![Screen recording. Type /file and pick File attachment. Click Upload new and choose a file. Click Insert to add it as a download link.](https://helpcenter-io.s3.amazonaws.com/uploads/self/OUBbQqemxpE6Wnx7MVmQgxijtj5kFNESZpokkNm1.gif)
Upload once, then insert the file wherever readers need it.

You can also click **Add** on the **Attachments** card in the right-hand panel. The file goes where your cursor is in the article.

Readers see the file's name, type and size. One click downloads it. The **Attachments** card lists every file in the article; click one to jump to it.

## Reuse a file you already uploaded

The **Attachments** window lists every file uploaded to your help center, with its size and who uploaded it. Click **Insert** next to any of them to add it to the article you're writing. There's no need to upload the same file twice.

## What you can attach

Files up to 25 MB each, in these formats:

- **Documents:** PDF, Word, Excel, PowerPoint, OpenDocument, RTF, TXT and CSV
- **Archives:** ZIP, GZ, TAR, RAR and 7Z
- **Images:** JPEG, PNG, GIF, WebP, AVIF and HEIC
- **Audio:** MP3, WAV, OGG, AAC and M4A
- **Video:** MP4, MOV, WebM, AVI and OGV

Web pages, SVG files and scripts can't be attached.

A file attached to content anyone can read gets a long, random web address, and anyone who has that address can download it. A file you attach to private content gets a link that stops working after about an hour, and your team sees it while signed in. Keep confidential files out of public articles.

## Remove a file

- **From this article:** in the **Attachments** card in the right-hand panel, click the trash icon next to the file. The file stays in your library for other articles.
- **From your help center:** in the **Attachments** window, click the trash icon next to the file, then **Delete**. This deletes the file for good, and its download link stops working in every article that uses it.

## Troubleshooting

**"Files up to 25MB work here."** The file is too big. Compress it, or split it into smaller files.

**"Could not upload the file. Please try again."** Check that the file is in one of the formats above and under 25 MB, then try again. See [An image or file won't upload](https://self.helpcenter.io/content/upload-problems) for more fixes.

## Related articles

- [Add images to an article](https://self.helpcenter.io/content/add-images)
- [Get to know the article editor](https://self.helpcenter.io/content/article-editor)