# Change or reset your password

_Category: Team and account_

Change your password any time from Account Settings. If you've forgotten it, reset it from the sign-in page instead.

**Who can do this:** Everyone, for their own account · **Plans:** All plans

## Change your password

1. At the bottom of the left menu, click your avatar, then **Account Settings**. You can also go to [helpcenter.io/app/account](https://helpcenter.io/app/account).
2. Under **Change Password**, enter your **Current Password**.
3. Enter a **New Password** of at least 6 characters, and type it again in **Confirm Password**.
4. Click **Change Password**. You see "Password successfully changed."

![Screen recording. Under Change Password, enter your current password. Type the new one twice. Click Change Password.](https://helpcenter-io.s3.amazonaws.com/uploads/self/wwwriyR1OWRVUbIxtMj4vJ96gLLA1nYSflayKunt.gif)
Use your new password the next time you sign in.

## If you signed up with Google

An account created with Google has no password yet. Account Settings shows **Set a Password** instead of Change Password, and doesn't ask for a current password: enter a **New Password**, confirm it and click **Set Password**. After that you can sign in with Google or with your email and password.

## Connect or disconnect Google

In **Account Settings**, **Sign-in Methods** lists Google.

- Click **Connect** and pick your Google account to sign in with **Continue with Google** from then on. The Google account's address doesn't have to match your HelpCenter.io email address. The card then reads **Connected as** followed by that address.
- Click **Disconnect** to go back to signing in with your email and password only.

Google can't be disconnected while it's your only way to sign in. Set a password first.

## Reset a forgotten password

1. Click **Forgot password?** on the [sign-in page](https://helpcenter.io/app/signin).
2. Enter your **Email** and click **Send the reset link**. You see "If an account exists for that address, we've emailed a password reset link."
3. Open the email and click the reset link. It works for 60 minutes.
4. On **Reset your password**, enter your email address, then your new password in **New password** and **Confirm the new password**.
5. Click **Reset password**.

A reset needs a password of at least 8 characters, while Account Settings accepts 6. Choose 8 or more and your password works in both places.

## Keep your account safe

- Use a password you don't use anywhere else. A password manager makes that painless.
- Add a second step to signing in with [two-factor authentication](https://self.helpcenter.io/content/two-factor-authentication).

## Troubleshooting

**"The current password you've entered seems to be incorrect."** Type your current password again. If you don't remember it, reset it instead.

**The reset email doesn't arrive.** Wait a few minutes and check your spam folder. The page shows the same confirmation for every address, so check that you entered the one on your account. If you asked for a link less than a minute ago, wait a minute before asking again.

**"Set a password before disconnecting Google, or you would have no way to sign in."** Set a password under **Set a Password**, then disconnect Google.

**"That Google account is already connected to a different HelpCenter.io account."** A Google account signs in to one HelpCenter.io account. Disconnect it from the other account first, or pick another Google account.

**"This password reset token is invalid."** The link has expired or was already used. Request a new one.

## Related articles

- [Sign in to HelpCenter.io](https://self.helpcenter.io/content/sign-in)
- [Turn on two-factor authentication](https://self.helpcenter.io/content/two-factor-authentication)
- [I can't sign in](https://self.helpcenter.io/content/cant-sign-in)