# Find your best and weakest articles

_Category: Statistics and feedback_

Content performance and Satisfaction show which articles readers use and like, and which ones need work. A few minutes here each month tells you where an edit will help the most readers.

**Who can do this:** Owners, Admins and Editors · **Plans:** All plans

## See your top and weakest articles

1. In the left menu, click **Statistics** and pick a period.
2. Scroll down to **Content performance**. **Top** lists your articles by views, most read first.
3. Click **Underperforming** to put the articles with the largest share of negative ratings first.
4. Look at the **Satisfaction** card next to it for your overall score and the articles readers rated best and worst.

![Screen recording. Content performance ranks your articles by views. Click Underperforming to see the articles that need work. Satisfaction is the share of ratings that were positive. Needs work lists the articles readers rated lowest.](https://helpcenter-io.s3.amazonaws.com/uploads/self/WVp3DeDPVjElK6XXCqx7xKBmCDMd24JafOxs9BI6.gif)
Switch to Underperforming to see which articles need work.

## What the columns mean

| Column | What it shows |
| --- | --- |
| **Article** | The article's title. Click it to open the article in the editor. |
| **Views** | Views in the selected period. |
| **Helpful** | The share of the article's ratings in the period that were positive. Hover over it to see the counts. |
| **Ratings** | How many ratings the article got in the period. |
| **Updated** | When the article was last changed. |

**Underperforming** sorts by the share of negative ratings each article has received over its lifetime, then by views. Articles nobody opened in the period aren't listed.

## The Satisfaction card

- The gauge shows the share of all ratings in the period that were positive, with the counts below it, such as "42 of 50 ratings positive". Under that, **Helpful** and **Not helpful** show how many ratings of each kind came in, and **Love it** joins them once a reader has used it.
- **Most liked** shows up to three articles where more than half of the ratings were positive, highest share first.
- **Needs work** shows up to three of the other rated articles, lowest share first. An article at exactly 50% lands here.

An article appears in only one of the two lists. Each row shows the article's share of positive ratings and how many ratings it got, so a 100% from a single rating is easy to spot. When two articles have the same share, the one with more ratings comes first.

If the card says **Not enough ratings yet**, choose a longer period. See [Article ratings and reader feedback](https://self.helpcenter.io/content/article-ratings) for how ratings work.

## What to do with each article

| What you see | What to do |
| --- | --- |
| Many views, rated helpful | Keep it current, and link to it from related articles so more readers find it. |
| Many views, rated unhelpful | Fix this first: many readers land on it and leave without an answer. Check the steps against the product, add what's missing, and make the answer easier to find at the top. |
| Few views, rated helpful | Make it easier to find: use the words readers search for in the title, and link to it from busy articles. |
| Few views, rated unhelpful | Rewrite it, merge it into a stronger article, or retire it. |

Weigh ratings against views. One thumbs-down on an article with three views says less than twenty on an article with a thousand.

## Private, trashed and deleted articles

- **Private article** with a lock: the article is private and hasn't been shared with you. Its numbers still count.
- **In trash**: the article is in the trash. Restore it to open it in the editor.
- **Deleted article**: the article no longer exists.

To check one article's views and rating without leaving your article list, click its title in **Articles** to open its details. See [See article details and make quick edits](https://self.helpcenter.io/content/article-details).

## Related articles

- [Read your help center statistics](https://self.helpcenter.io/content/statistics)
- [Article ratings and reader feedback](https://self.helpcenter.io/content/article-ratings)
- [See article details and make quick edits](https://self.helpcenter.io/content/article-details)