# Connect HubSpot

_Category: Integrations and API_

Show your help center inside HubSpot tickets, so your team can find and share answers without leaving HubSpot. Connect it in a few clicks with HubSpot's own sign-in.

**Who can do this:** Owners and Admins · **Plans:** All plans (suggested articles need the Catalyst plan, or the AI add-on on Bootstrap and Growth)

## Connect HubSpot

1. In the left menu, click the gear icon, then **Settings**.
2. Under **Integrations**, switch on **HubSpot**.
3. Click **Connect with OAuth**. HubSpot opens.
4. Approve access for your HubSpot account. You come back to **Settings**, connected.

![Screen recording. Under Integrations, switch on HubSpot. Click Connect with OAuth. HubSpot then asks you to approve access. Or paste an Account ID and Access token, then Save.](https://helpcenter-io.s3.amazonaws.com/uploads/self/MbRqO1hiP8le9wdqD1TBB0aEsbba1G27472KCbgt.gif)
Connect with OAuth fills in the Account ID and Access token for you.

## Connect with an account ID and access token instead

If you'd rather not use OAuth, enter your HubSpot **Account ID** and an **Access token** on the HubSpot card, then click **Save**. Both fields are required. A message confirms **HubSpot connected**.

## What your team sees in HubSpot

On a ticket, the HelpCenter.io card lets your team:

- Browse your categories and search your articles.
- See articles that match the latest message on the ticket (Catalyst plan or the AI add-on).
- Rate an article with a thumbs up or down. The rating counts toward that article's [reader ratings](https://self.helpcenter.io/content/article-ratings) and your **Satisfaction** score in **Statistics**, just like a rating from a reader.

## Disconnect HubSpot

Switch off **HubSpot** under **Settings** → **Integrations**. HelpCenter.io removes the account ID and access token straight away, and a message confirms **HubSpot disconnected**.

## Troubleshooting

**"Both Account ID and Access Token are required for HubSpot integration."** Fill in both fields before you click **Save**, or use **Connect with OAuth** instead.

**The card in HubSpot shows no articles.** Check that HubSpot is still switched on under **Settings** → **Integrations**, and that the **Account ID** belongs to the HubSpot account you're using. Connecting again with OAuth refreshes both values.

**No suggested articles.** Suggestions need the Catalyst plan or the AI add-on. If you added AI recently, switch on **AI Answers** once under **Settings** → **AI features**, so your existing articles are prepared for suggestions.

## Related articles

- [Integrations overview](https://self.helpcenter.io/content/integrations)
- [Connect Zendesk](https://self.helpcenter.io/content/zendesk)
- [Add AI Answers to your plan](https://self.helpcenter.io/content/ai-add-on)