# I'm not getting emails from HelpCenter.io

_Category: Troubleshooting_

A missing email is usually in a spam folder or went to a different address. Check both, then find the email you're waiting for below.

## Check your spam folder and filters

- Look in your spam or junk folder, and in any other tabs or folders your email app sorts mail into.
- Add **app@helpcenter.io** and **no-reply@helpcenter.io** to your contacts or allow list. Most of our emails come from one of these two addresses.
- If your company filters email, ask your IT team to allow messages from helpcenter.io.

## Check the address

- Emails about your account go to the email address on it, shown in **Account Settings**. You can't change that address yourself. See [Change your email, transfer ownership or delete your account](https://self.helpcenter.io/content/account-changes).
- Invitations go to exactly the address the inviter typed. They can check it under **Users** → **Pending invitations** and click **Resend**. A resend sends a new link, and the previous one stops working.

## The emails we send

| Email | Who gets it | Subject |
| --- | --- | --- |
| Team invitation | The invited address | "[Name] invited you to [Help center]", or "[Name] added you to [Help center]" for someone who already has an account. It comes from app@helpcenter.io under the name "[Name] via HelpCenter.io", and a reply goes to the person who invited you once they have confirmed their email address. |
| Email verification | You, after you sign up or ask for a new link | "Verify Email Address" |
| Password reset | You, when you ask for one | "Reset Password Notification" |
| Invoice | The **Billing Email** in your billing details | "You have a new invoice available for HelpCenter.io" |
| Failed payment | The account owner | A notice that your subscription is past due |
| Review request | The teammate you assign, when **Notify the assignee by email** is ticked | "You have been assigned to review an article" |
| Review completed | The teammate who flagged the article for review, when the reviewer leaves **Notify the person who flagged it** on. Not sent when you review an article you flagged yourself. | "Article review completed: [article title]" |
| Review reminder | The author, on the article's review date | "Help center articles due for review" |
| Article changes | People watching the article | "An article you are watching has been updated", or "Default language changed for an article you translated" for translators |
| New reader comment | The article's author | "A new comment has been posted" |
| Contact form message | The **Recipient email** of your contact form | "You've got a new support request" from your contact page, "New support request" from the widget |
| PDF export | The person who asked for it | "Your help center articles PDF export is ready" |

## If a particular email doesn't arrive

- **Invoices.** They go to the **Billing Email** in your billing details, and none are sent while that field is empty. Add it under **Billing & Invoices**, where you can also view and download every invoice. See [Download invoices and update billing details](https://self.helpcenter.io/content/invoices).
- **Password resets.** You can ask for one link a minute, and each link works for 60 minutes. Use the newest one.
- **Email verification.** In **Account Settings**, click **Resend** in the note about your unverified email.
- **Contact form messages.** Your contact form needs a **Recipient email**. See [The contact form or "Ask us" button is missing](https://self.helpcenter.io/content/contact-form-missing). Messages come from our addresses with the visitor's address as reply-to, so a reply goes straight to them.
- **Article notifications.** There's no central notification setting. You choose what you hear about for each article with **Watch** in the editor's top bar. See [Get notified when an article changes](https://self.helpcenter.io/content/watch-an-article).
- **Comment notifications.** New reader comments are emailed to the article's author. The **Notify on comment** and **Notification email** options on the **Comments** component don't send emails.

## Still stuck?

Contact our support team with the email address that should receive the message and roughly when it was sent. See [Contact HelpCenter.io support](https://self.helpcenter.io/content/contact-support).

## Related articles

- [Get notified when an article changes](https://self.helpcenter.io/content/watch-an-article)
- [Set up your contact page and form](https://self.helpcenter.io/content/contact-form)