# Control who can see your help center

_Category: Domain, access and SEO_

Decide who can read your help center: anyone on the internet, only your team, or anyone who knows a password. New help centers start as Private, so you can get your content ready before anyone else sees it.

**Who can do this:** Owners and Admins

## The three options

You'll find them in **Settings**, under **General** → **Access & visibility**.

| Option | Who can read it | How they get in |
| --- | --- | --- |
| **Public** | Anyone on the internet. Search engines can list it. | No sign-in needed. |
| **Private** | People on your team, in any role, including Viewers. | They sign in with their HelpCenter.io account. |
| **Password** | Anyone you give the password to. | One shared password. No account needed. |

## Make your help center private

1. In the left menu, click the gear icon, then **Settings**.
2. Under **Access & visibility**, choose **Private**.
3. Click **Save changes**.

![Screen recording. Choose Private to limit reading to your team. Click Save changes.](https://helpcenter-io.s3.amazonaws.com/uploads/self/FsGT5CKnJFVe73DbH2thdUYYkI1oj7XMeHffcJpT.gif)
Private limits reading to your team.

To let someone read a private help center, invite them to your team. The **Viewer** role is for people who only need to read. See [Invite your team](https://self.helpcenter.io/content/invite-your-team).

Anyone who opens a private help center without being signed in is asked to sign in with their HelpCenter.io account. After they sign in, they go straight back to the page they were trying to open. If you use JWT single sign-on, visitors go to your own login instead.

![Screen recording. Visitors to a private help center are asked to sign in. Team members sign in with their HelpCenter.io account. Viewers too.](https://helpcenter-io.s3.amazonaws.com/uploads/self/kEhIdAF1Ysqs15f2K7yfY3esViGIfz5SFbpLU8eZ.gif)
What visitors see when they open a private help center.

## Protect it with a password

1. In the left menu, click the gear icon, then **Settings**.
2. Under **Access & visibility**, choose **Password**.
3. Enter the **Access password** you'll share with readers.
4. Click **Save changes**.

![Screen recording. Under Access & visibility, choose Password. Set the Access password you will share with readers. Click Save changes.](https://helpcenter-io.s3.amazonaws.com/uploads/self/J9yikz9dRQIlS2NDh1Ou3FKTKIMGlNkisYxaz6Aa.gif)
Everyone who reads your help center uses the same password.

Visitors now see a password page first. After they enter the right password, the help center stays open in that browser for up to 7 days. Team members who are signed in to HelpCenter.io skip the password page.

![Screen recording. Visitors see a password page first. The right password unlocks it for 7 days.](https://helpcenter-io.s3.amazonaws.com/uploads/self/sm48qeCiO6Xe3UWxfmLxzDXBtNfGvixmLYEPanqK.gif)
The password page shows your help center's name.

- **To change the password,** type a new one in **Access password** and save. Everyone who used the old password is signed out and needs the new one.
- **To keep the current password** while you change other settings, leave the field empty.
- You have to enter a password the first time you choose this option. Otherwise saving fails with "Please set a password before switching the help center to password-protected visibility."

## Make it public

1. In **Settings**, under **Access & visibility**, choose **Public**.
2. Click **Save changes**.

Public is available once the account owner has confirmed their email address and activated a plan. Until then, the **Public** option is locked and says which step is missing. The owner can activate during the free trial and keep the days left. Private and Password work on the trial too. See [Make your help center public](https://self.helpcenter.io/content/make-your-help-center-public).

If your help center is public already, it stays public and you can keep saving your settings. If you switch it away from Public before the plan is activated, Settings warns you first: "Once you save, making it public again needs an activated subscription plan."

## Which to choose

| You want | Use |
| --- | --- |
| Help for customers and prospects that anyone can find | **Public** |
| An internal knowledge base for your team | **Private**. See [Use a private help center as an internal knowledge base](https://self.helpcenter.io/content/internal-knowledge-base). |
| A customer portal for people who sign in to your product | **Private** with JWT single sign-on, so readers use their existing login (Catalyst plan). See [Sign readers in with your own login](https://self.helpcenter.io/content/jwt-sso). |
| A preview before launch, or access for a few partners without accounts | **Password** |
| Help that appears only inside your product | **JS-only access**. See [Show your help center only inside your app](https://self.helpcenter.io/content/js-only-access). |
| Access only from your office network or VPN | **IP whitelisting**, on top of any option above. See [Restrict access by IP address](https://self.helpcenter.io/content/ip-allowlist). |

To keep a help center public but hide some of its content, make individual categories or articles private instead. See [Make a category private](https://self.helpcenter.io/content/private-categories) and [Choose who can read an article](https://self.helpcenter.io/content/article-access).

## Search engines and AI assistants

Private and Password help centers never appear in search results, because search engines can't get past the sign-in or password page. They also have no public MCP server, so readers can't connect them to an AI assistant. To keep a public help center out of search results, see [Hide your help center from search engines](https://self.helpcenter.io/content/hide-from-search-engines).

## Related articles

- [Restrict access by IP address](https://self.helpcenter.io/content/ip-allowlist)
- [Sign readers in with your own login (JWT SSO)](https://self.helpcenter.io/content/jwt-sso)
- [Show your help center only inside your app](https://self.helpcenter.io/content/js-only-access)
- [Make a category private](https://self.helpcenter.io/content/private-categories)
- [Someone can't see an article or the help center](https://self.helpcenter.io/content/cant-see-an-article)