# Support Center

> Find answers, browse guides, or ask AI.

Every page listed below also serves clean Markdown at the same URL when
requested with `Accept: text/markdown`.

## Choose HelpCenter.io

Understand the product, decide whether it fits, and plan a confident move to one trusted source of customer knowledge.

- [What is a help center site?](https://self.helpcenter.io/content/what-is-a-help-center-site)
- [What makes HelpCenter.io unique?](https://self.helpcenter.io/content/what-makes-helpcenter-io-unique)
- [Is HelpCenter.io right for my company?](https://self.helpcenter.io/content/is-helpcenter-io-right-for-my-company)
- [Why should I go with a hosted solution instead of creating my own?](https://self.helpcenter.io/content/why-should-i-go-with-a-hosted-solution-instead-of-creating-my-own)
- [What's the difference between a help center and a knowledge base?](https://self.helpcenter.io/content/what%27s-the-difference-between-a-help-center-and-a-knowledge-base)
- [What's the benefit of me creating a help center?](https://self.helpcenter.io/content/what%27s-the-benefit-of-me-creating-a-help-center)
- [How do I get a free migration of my existing help center?](https://self.helpcenter.io/content/how-do-i-get-a-free-migration-of-my-existing-help-center)
- [Can you migrate my existing help center to HelpCenter.io?](https://self.helpcenter.io/content/can-you-migrate-my-existing-help-center-to-helpcenter.io)

### Account, plans & billing

Create an account, start a trial, choose a plan, and understand how each help center is billed.

- [What payment methods do you support?](https://self.helpcenter.io/content/what-payment-methods-do-you-support)
- [How many help centers can I manage with 1 account?](https://self.helpcenter.io/content/how-many-help-centers-can-i-manage-with-1-account)

#### Plans & payments

Manage trials, subscriptions, payment methods, invoices, VAT, cancellation, and plan decisions.

- [Using a trial subscription](https://self.helpcenter.io/content/using-a-trial-subscription)
- [Can I cancel my subscription at any time?](https://self.helpcenter.io/content/can-i-cancel-my-subscription-at-any-time)
- [Are my payment details securely stored?](https://self.helpcenter.io/content/are-my-payment-details-securely-stored)
- [Will I get immediately charged when I activate my subscription plan?](https://self.helpcenter.io/content/will-i-get-immediately-charged-when-i-activate-my-subscription-plan)
- [Activating your subscription plan](https://self.helpcenter.io/content/activating-your-subscription-plan)

#### Account & profile

Sign in, manage your profile and credentials, and switch between the help centers you own or support.

- [Changing your password](https://self.helpcenter.io/content/changing-your-password)

## Build & improve your help center

Create accurate, owned, well-designed knowledge and improve it from customer and team signals.

- [Creating callout blocks in your article](https://self.helpcenter.io/content/creating-callout-blocks-in-your-article)
- [Filtering articles](https://self.helpcenter.io/content/filtering-articles)
- [Preview unpublished article](https://self.helpcenter.io/content/preview-unpublished-article)
- [Adding icons or images to your categories](https://self.helpcenter.io/content/adding-icons-or-images-to-your-categories)
- [Embedding your knowledge base with JavaScript](https://self.helpcenter.io/content/embedding-your-knowledge-base-with-javascript)
- [Create your first help center](https://self.helpcenter.io/content/create-your-first-help-center)
- [How to enable a contacts form in my help center?](https://self.helpcenter.io/content/how-to-enable-a-contacts-form-in-my-help-center)
- [After you create a help center](https://self.helpcenter.io/content/after-you-create-a-help-center)
- [Enable single sign-on (SSO) with JWT](https://self.helpcenter.io/content/enable-single-sign-on-sso-with-jwt)
- [How single sign-on (SSO) with JWT for HelpCenter.io works?](https://self.helpcenter.io/content/how-single-sign-on-with-jwt-works)
- [Setting up the DNS record of your custom domain with Namecheap](https://self.helpcenter.io/content/setting-up-the-dns-record-of-your-custom-domain-with-namecheap)
- [Adding a custom domain to your help center](https://self.helpcenter.io/content/adding-a-custom-domain-to-your-help-center-yxBqc)
- [Deleting and restoring an article](https://self.helpcenter.io/content/deleting-and-restoring-an-article)
- [Restoring previously deleted article from the recycle bin](https://self.helpcenter.io/content/restoring-previously-deleted-article-from-the-recycle-bin)
- [What is an article revision?](https://self.helpcenter.io/content/what-is-an-article-revision)
- [Publishing an article](https://self.helpcenter.io/content/publishing-an-article)
- [Reverting an article to previous version](https://self.helpcenter.io/content/reverting-an-article-to-previous-version)
- [What do the article revisions track?](https://self.helpcenter.io/content/what-do-the-article-revisions-track)
- [Choosing a subdomain for your help center](https://self.helpcenter.io/content/choosing-a-subdomain-for-your-help-center)

### Write & organize content

Create articles and FAQs, organize categories, govern review and publication, and keep answers accessible and current.

- [How to add an internal note to an article?](https://self.helpcenter.io/content/how-to-add-an-internal-note-to-an-article)
- [Quick link creation inside the editor](https://self.helpcenter.io/content/quick-link-creation-inside-the-editor)
- [Setting and Updating the Image Alt Attribute in the Content Editor](https://self.helpcenter.io/content/setting-and-updating-the-image-alt-attribute-in-the-content-editor)
- [Adjust the SEO meta tags of your articles](https://self.helpcenter.io/content/adjust-the-seo-meta-tags-of-your-articles)
- [Create a link to another article in your help center](https://self.helpcenter.io/content/create-a-link-to-another-article-in-your-help-center)
- [Adding attachments to your articles](https://self.helpcenter.io/content/adding-attachments-to-your-articles)
- [Adding images to your content](https://self.helpcenter.io/content/adding-images-to-your-content)
- [Creating an article](https://self.helpcenter.io/content/creating-an-article)
- [Add FAQ sections to your articles](https://self.helpcenter.io/content/add-faq-sections-to-your-articles)
- [Show an article under multiple categories](https://self.helpcenter.io/content/show-an-article-under-multiple-categories)
- [Editing your categories](https://self.helpcenter.io/content/editing-your-categories)
- [Rearrange articles under a category](https://self.helpcenter.io/content/rearrange-articles-under-a-category)
- [How to preview an article in progress?](https://self.helpcenter.io/content/how-to-preview-an-article-in-progress)
- [Do you create a backup of my content?](https://self.helpcenter.io/content/do-you-create-a-backup-of-my-content)
- [Resizing your images in the articles editor](https://self.helpcenter.io/content/resizing-your-images-in-the-articles-editor)
- [Similar articles detection and alerts](https://self.helpcenter.io/content/similar-articles-detection-and-alerts)
- [Get started with writing content for your help center](https://self.helpcenter.io/content/get-started-with-writing-content-for-your-help-center)
- [When does the table of contents gets displayed?](https://self.helpcenter.io/content/when-does-the-table-of-contents-gets-displayed)

### Design & brand

Shape the help-center experience around your brand, navigation, pages, components, and customer journeys.

#### Template Editor

Build and publish the current responsive help-center design with themes, regions, components, previews, and version history.

- [Get started with Template Editor v2](https://self.helpcenter.io/content/get-started-template-editor-v2)
- [Preview Template Editor v2 before leaving the classic editor](https://self.helpcenter.io/content/preview-migrate-template-editor-v2)
- [Set your brand, SEO, and social sharing details](https://self.helpcenter.io/content/template-editor-brand-seo-social-sharing)
- [Choose a theme and customize colors and fonts](https://self.helpcenter.io/content/template-editor-themes-colors-fonts)
- [Build page layouts with regions and components](https://self.helpcenter.io/content/template-editor-page-layouts-components)
- [Understand page, region, and component scope](https://self.helpcenter.io/content/template-editor-page-region-component-scope)
- [Customize heroes, search, and layout components](https://self.helpcenter.io/content/template-editor-hero-search-layout-components)
- [Customize category, article-list, and discovery components](https://self.helpcenter.io/content/template-editor-category-article-discovery-components)
- [Customize the Article page](https://self.helpcenter.io/content/template-editor-article-page-components)
- [Build and enable the Contact page](https://self.helpcenter.io/content/template-editor-contact-page)
- [Customize header, footer, and utility components](https://self.helpcenter.io/content/template-editor-header-footer-utility-components)
- [Manage header and footer navigation](https://self.helpcenter.io/content/template-editor-navigation-links)
- [Preview desktop, tablet, mobile, light, and dark modes](https://self.helpcenter.io/content/template-editor-responsive-preview)
- [Save, publish, reset, and restore template versions](https://self.helpcenter.io/content/template-editor-publish-version-history)
- [Use custom CSS and scripts, or switch back to the classic editor](https://self.helpcenter.io/content/template-editor-custom-css-scripts-classic)
- [Customize Template Editor v2 with CSS](https://self.helpcenter.io/content/template-editor-custom-css-selectors-examples)

#### Classic Template Editor (legacy)

Reference guidance for help centers that still use the supported classic template experience.

- [Applying custom CSS to your help center](https://self.helpcenter.io/content/applying-custom-css-to-your-help-center)
- [Hide the metadata of an article](https://self.helpcenter.io/content/hide-the-metadata-of-an-article)
- [Get started with customizing your help center](https://self.helpcenter.io/content/get-started-with-customizing-your-help-center)
- [Translating content in custom HTML sections](https://self.helpcenter.io/content/translating-content-in-custom-html-sections)
- [Customizing your help center header](https://self.helpcenter.io/content/customizing-your-help-center-header)
- [Customizing the articles component on the homepage](https://self.helpcenter.io/content/customizing-the-articles-component-on-the-homepage)
- [Changing your header type](https://self.helpcenter.io/content/changing-your-header-type-cxBhE)
- [How to enable comments?](https://self.helpcenter.io/content/how-to-enable-comments-K5Axd)
- [How can I translate the titles of the sections in the articles listing component?](https://self.helpcenter.io/content/how-can-i-translate-the-titles-of-the-sections-in-the-articles-listing-component)

### Analytics & content improvement

Use traffic, search, ratings, journeys, and feedback to identify what customers need and what the team should improve.

#### Search, AI & feedback

Understand searches, grounded AI answers, ratings, comments, and other signals that reveal content gaps.

### Team & permissions

Invite the right people, assign appropriate roles, and make ownership of customer knowledge clear.

### Languages & translations

Manage languages, translations, interface phrases, coverage, and responsibility for multilingual answers.

## Deliver help everywhere

Make the same trusted knowledge available on your domain, inside your product, and wherever customers ask for help.

- [Create a CNAME DNS record in GoDaddy](https://self.helpcenter.io/content/create-a-cname-dns-record-in-godaddy)
- [Create a CNAME DNS record in NameBright](https://self.helpcenter.io/content/create-a-cname-dns-record-in-namebright)
- [Make your help center accessible only via JavaScript](https://self.helpcenter.io/content/make-your-help-center-accessible-only-via-javascript)
- [Preloading Articles Within a Specific Category in the HelpCenter.io Widget](https://self.helpcenter.io/content/preloading-articles-within-a-specific-category-in-the-helpcenter-io-widget)

### Widget & FAQ sections

Bring contextual answers into your website or product with the Widget, reusable FAQ sections, SSO, and JavaScript controls.

- [Open linked help articles in the widget](https://self.helpcenter.io/content/open-linked-help-articles-in-the-widget)
- [Integrate the HelpCenter.io widget with the Chatra chat widget](https://self.helpcenter.io/content/integrate-the-helpcenter-io-widget-with-the-chatra-chat-widget)
- [Integrate the HelpCenter.io widget with the Intercom messenger](https://self.helpcenter.io/content/integrate-the-helpcenter-io-widget-with-the-intercom-messenger)
- [Install the HelpCenter.io Smart Widget](https://self.helpcenter.io/content/install-the-helpcenter-io-smart-widget)
- [Using the JS API of the Smart Widget](https://self.helpcenter.io/content/using-the-js-api-of-the-smart-widget)
- [Hide the default Smart Widget button](https://self.helpcenter.io/content/hide-the-default-smart-widget-button)
- [Integrate the HelpCenter.io widget with Gorgias Chat](https://self.helpcenter.io/content/integrate-the-helpcenter-io-widget-with-gorgias-chat)
- [My widget will not show up](https://self.helpcenter.io/content/my-widget-will-not-show-up)
- [JWT SSO for the Embedded Widget](https://self.helpcenter.io/content/jwt-sso-for-the-embedded-widget)
- [The complete guide to integrating the Smart Widget](https://self.helpcenter.io/content/the-complete-guide-to-integrating-the-smart-widget)

### API & integrations

Connect HelpCenter.io to your stack, automate responsible content workflows, and deliver machine-readable knowledge safely.

- [Enable the Front integration for your help center](https://self.helpcenter.io/content/enable-the-front-integration-for-your-help-center)
- [Using the HelpCenter.io API (API Specification)](https://self.helpcenter.io/content/using-the-helpcenter-io-api)
- [Integrate the HelpCenter.io widget with the Chatra chat widget](https://self.helpcenter.io/content/integrate-the-helpcenter-io-widget-with-the-chatra-chat-widget)
- [Integrate the HelpCenter.io widget with the Intercom messenger](https://self.helpcenter.io/content/integrate-the-helpcenter-io-widget-with-the-intercom-messenger)
- [Enable the Zendesk integration](https://self.helpcenter.io/content/enable-the-zendesk-integration)
- [Integrate the HelpCenter.io smart widget with the tawk.to chat widget](https://self.helpcenter.io/content/integrate-the-helpcenter-io-smart-widget-with-the-tawk-to-chat-widget)
- [Integrate the HelpCenter.io widget with your own contacts form](https://self.helpcenter.io/content/integrate-the-helpcenter-io-widget-with-your-own-contacts-form)
- [How to get an API key?](https://self.helpcenter.io/content/how-to-get-an-api-key)
- [Staging article changes over the API](https://self.helpcenter.io/content/staging-article-changes-over-the-api)
- [Publishing a release with change sets over the API](https://self.helpcenter.io/content/publishing-a-release-with-change-sets-over-the-api)

## Other articles

- [How do I sign in to my account?](https://self.helpcenter.io/content/how-do-i-sign-in-to-my-account)
- [I can't login to my account](https://self.helpcenter.io/content/i-cant-login-to-my-account)
- [Switching between help centers in the dashboard](https://self.helpcenter.io/content/switching-between-help-centers-in-the-dashboard)
- [Private vs password-protected help center? Which one should I choose?](https://self.helpcenter.io/content/private-vs-password-protected-help-center-which-one-should-i-choose)
- [Can I have multiple SSO configurations on one help center?](https://self.helpcenter.io/content/can-i-have-multiple-sso-configurations-on-one-help-center)
- [Can different users get different roles?](https://self.helpcenter.io/content/can-different-users-get-different-roles)
- [What if a user's email changes on my side?](https://self.helpcenter.io/content/what-if-a-user-s-email-changes-on-my-side)
- [How long should my tokens live?](https://self.helpcenter.io/content/how-long-should-my-tokens-live)
- [Can I rotate the shared secret without downtime?](https://self.helpcenter.io/content/can-i-rotate-the-shared-secret-without-downtime)

## Optional

- [Support Center](https://self.helpcenter.io): Help center home
- [All categories](https://self.helpcenter.io/categories): Every category in this help center
- [Sitemap](https://self.helpcenter.io/sitemap.xml): XML sitemap of every public page