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A. Great. Help Center.

Yes, this was built with HelpCenter.io.

FAQs

  • How do I sign in to my account?

    You can access and control all your help centers from one place so there's no need to navigate to different URLs to administer each of your sites. Logging into your account happens from https://helpcenter.io/app/signin.

    Just enter your email and password and you are ready to go, work and collaborate on any of your help centers (public or private).

    Read more
  • Is HelpCenter.io right for me?

    Deciding whether HelpCenter.io is appropriate for your use case depends on what you need out of it. If you are looking for an all-in-one customer support solution, unfortunately at this stage you won't find it with HelpCenter.io. However, if what you need is a great app to help you quickly kick-start a good looking help center portal for your customers, you are in the right place.

    For your customer support self-help center

    With HelpCenter.io you don't have to hire developers and spend …

    Read more
  • What is a help center site?

    A public help center is a portal where your users can find the information they need without necessarily getting to your customer support team. It allows them to learn more about you, your products and services as well as self-educate on how to use them without much hassle. This site, for instance, is the help center of helpcenter.io (thus the name self.helpcenter.io :)).

    Here's one more example you may have seen, it's the Help Center of Pinterest:

    On the other hand, a private help …

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  • When does the table of contents gets displayed?

    The automatically generated table of contents will show up whenever you have an article with 3 or more top-level headings in it. As a top-level heading is considered only the h2. Here's how to create one:

    If you need a way to enable it manually, feel free to get in touch with us with a custom feature request.

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  • How to preview an article in progress?

    While you are writing a new piece of helpful content, you may often want to see what it would look like in your help center. You can easily do so by clicking on the "Preview" (eye) icon which will appear at the bottom left corner of the sidebar as soon as you save a first draft version of the article you are writing.

    How to preview a new article?
    How to preview a new article?
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  • Do I get an SSL certificate for my help center?

    Regardless of your subscription plan and whether you have your help center on a custom domain or simply on one provided by us, you always get a free SSL certificate for all your help centers.

    The certificates are usually issued by Let's Encrypt or Amazon but if you need a custom one for your help center feel free to write to us and we will think of something. You may use the contacts form to get in touch with us.

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  • What features do I get with my subscription plan?

    All of our subscription plans come with everything included which means you get the full-featured HelpCenter.io regardless of the subscription plan you choose.

    So what's the difference you may ask. The only difference between our subscription plans is the number of users you can collaborate with and the retention time of the statistics we collect for your help center such as search queries, articles' popularity, ratings, visitors, etc.

    On the lowest subscription plan …

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Trending Articles

  • What is a help center site?

    A public help center is a portal where your users can find the information they need without necessarily getting to your customer support team. It allows them to learn more about you, your products and services as well as self-educate on how to use them without much hassle. This site, for instance, is the help center of helpcenter.io (thus the name self.helpcenter.io :)).

    Here's one more example you may have seen, it's the Help Center of Pinterest:

    On the other hand, a private help …

    Read more
  • Applying custom CSS to your help center
  • Switching between help centers in the dashboard
  • Is HelpCenter.io right for me?

    Deciding whether HelpCenter.io is appropriate for your use case depends on what you need out of it. If you are looking for an all-in-one customer support solution, unfortunately at this stage you won't find it with HelpCenter.io. However, if what you need is a great app to help you quickly kick-start a good looking help center portal for your customers, you are in the right place.

    For your customer support self-help center

    With HelpCenter.io you don't have to hire developers and spend …

    Read more
  • I can't login to my account
  • Using a trial subscription
  • How do I sign in to my account?

    You can access and control all your help centers from one place so there's no need to navigate to different URLs to administer each of your sites. Logging into your account happens from https://helpcenter.io/app/signin.

    Just enter your email and password and you are ready to go, work and collaborate on any of your help centers (public or private).

    Read more

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