Subscriptions & PaymentsWe are striving to provide the best service we can to every client but we couldn't do this for free. Despite the fact the app isn't free, we are trying to make HelpCenter.io really affordable, so even new companies with tight budgets and individual entrepreneurs could afford it.
Our cheapest subscription plan named "Personal" starts at just $9 when paid annually. And we are also giving startup companies a discount on annual "Team" and higher subscription plans so …
Read moreIt depends on the status of your current subscription. If you're still in a trial period, you will keep your remaining trial regardless of when you decide to activate your subscription. This means that even if you decide to go on and activate your subscription plan by entering payment details, you won't get charged until your trial ends.
However, if your trial has expired and you have lost access to your help center, you will get charged immediately after filling in your payment …
Read moreYes, we are not storing any of your payment details on our own servers. Your payment details are being handled and securely stored by our payment processor - Braintree which is a service of PayPal.