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FAQs

  • My widget will not show up
    If you successfully installed the smart widget on your website but it still does not show up, make sure you have added the correct domain name of the page where your widget is placed in your widget settings.For example, if you have placed your widget on "https://mywebsite.com/som...
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  • What makes HelpCenter.io unique?
    Of course, our unprecedented focus on helping you achieve your goals is what we are mostly proud of.But of you are asking about the software, here's what we have to offer.Template EditorWith HelpCenter.io you are going to find the best Template Editor around. Our Template Editor...
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  • How to enable comments?
    To enable comments in your help center, click on the gear icon in the main menu of your help center dashboard and choose Customize to open the Template Editor. There, navigate to Article -> Comments and toggle the Enable comments option on:
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  • How to get an API key?
    HelpCenter.io provides API keys directly from your dashboard, so you can start integrating right away — no need to contact support anymore.API keys allow you to securely connect your help center with external tools, custom integrations, or internal systems.Where to Find Your API...
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  • What do the article revisions track?
    Article revisions in HelpCenter.io provide a comprehensive history of changes made to an article. They’re an essential part of maintaining the integrity and accuracy of your knowledge base. Let’s delve into what these revisions track: 1. Title Changes: Every modification to the a...
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  • What is an article revision?
    An article revision is a saved version of an article that keeps track of the changes made during its creation or editing process. Every time you make a change to an article - be it to the title, the content, the author, the category, the status, or the visibility settings - and s...
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