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FAQs

  • How to get an API key?
    HelpCenter.io provides API keys directly from your dashboard, so you can start integrating right away — no need to contact support anymore.API keys allow you to securely connect your help center with external tools, custom integrations, or internal systems.Where to Find Your API...
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  • How to enable comments?
    To enable comments in your help center, click on the gear icon in the main menu of your help center dashboard and choose Customize to open the Template Editor. There, navigate to Article -> Comments and toggle the Enable comments option on:
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  • What is an article revision?
    An article revision is a saved version of an article that keeps track of the changes made during its creation or editing process. Every time you make a change to an article - be it to the title, the content, the author, the category, the status, or the visibility settings - and s...
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  • What do the article revisions track?
    Article revisions in HelpCenter.io provide a comprehensive history of changes made to an article. They’re an essential part of maintaining the integrity and accuracy of your knowledge base. Let’s delve into what these revisions track: 1. Title Changes: Every modification to the a...
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  • Can I have multiple SSO configurations on one help center?
    No — one configuration per site. Use the Issuer / Audience claims if you need to authorize tokens from multiple sources.
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  • Can different users get different roles?
    Yes — set the role claim per user. viewer (default), editor, admin.
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