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FAQs

  • What makes HelpCenter.io unique?
    Of course, our unprecedented focus on helping you achieve your goals is what we are mostly proud of.But of you are asking about the software, here's what we have to offer.Template EditorWith HelpCenter.io you are going to find the best Template Editor around. Our Template Editor...
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  • Is HelpCenter.io right for my company?
    Choosing the right support tools can feel overwhelming. Here’s how to decide if HelpCenter.io is a good fit for your business.✅ When HelpCenter.io is an excellent choiceYou want a simple, dedicated knowledge‑base tool. You’re looking to spin up a help centre quickly, not deploy...
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  • Can I have multiple SSO configurations on one help center?
    No — one configuration per site. Use the Issuer / Audience claims if you need to authorize tokens from multiple sources.
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  • Can I rotate the shared secret without downtime?
    Not transparently — generating a new secret immediately invalidates any in-flight token signed with the old one. For seamless rotation, contact support; for most teams a maintenance-window rotation off-hours is fine.
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  • How to enable comments?
    To enable comments in your help center, click on the gear icon in the main menu of your help center dashboard and choose Customize to open the Template Editor. There, navigate to Article -> Comments and toggle the Enable comments option on:
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  • When does the table of contents gets displayed?
    Each article can get automatically generated table of contents. If you would like to get one for all your articles, you can easily enable it by following the steps below.Navigate to Customize -> Article from the Settings menu in your help center dashboard.Adjust the value of t...
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