Categories
FAQs
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Can I have multiple SSO configurations on one help center?
No — one configuration per site. Use the Issuer / Audience claims if you need to authorize tokens from multiple sources.Read full article → -
Can different users get different roles?
Yes — set the role claim per user. viewer (default), editor, admin.Read full article → -
What if a user's email changes on my side?
Set the external_id claim and we'll track them by that, not by email.Read full article → -
How long should my tokens live?
As short as your refresh logic comfortably handles. 300 seconds (5 minutes) is a reasonable default. The widget refresh path is automatic via onAuthExpired, so short tokens add no UX friction.Read full article → -
Can I rotate the shared secret without downtime?
Not transparently — generating a new secret immediately invalidates any in-flight token signed with the old one. For seamless rotation, contact support; for most teams a maintenance-window rotation off-hours is fine.Read full article → -
How to get an API key?
HelpCenter.io provides API keys directly from your dashboard, so you can start integrating right away — no need to contact support anymore.API keys allow you to securely connect your help center with external tools, custom integrations, or internal systems.Where to Find Your API...Read full article →
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