Everything you may want to know about help centers and why you may need one?
A public help center is a portal where your users can find the information they need without necessarily getting to your customer support team. It allows them to learn more about you, your products and services as well as self-educate on how to use them without much hassle. This site, for instance, is the help center of helpcenter.io (thus the name self.helpcenter.io :)).
Here's one more example you may have seen, it's the Help Center of Pinterest:
On the other hand, a private help …
Read moreDeciding whether HelpCenter.io is appropriate for your use case depends on what you need out of it. If you are looking for an all-in-one customer support solution, unfortunately at this stage you won't find it with HelpCenter.io. However, if what you need is a great app to help you quickly kick-start a good looking help center portal for your customers, you are in the right place.
With HelpCenter.io you don't have to hire developers and spend …
Read moreThere isn't, in the case of HelpCenter.io, help center and knowledge base mean the same thing and the two are being used interchangeably throughout the content.
All of our subscription plans come with everything included which means you get the full-featured HelpCenter.io regardless of the subscription plan you choose.
So what's the difference you may ask. The only difference between our subscription plans is the number of users you can collaborate with and the retention time of the statistics we collect for your help center such as search queries, articles' popularity, ratings, visitors, etc.
On the lowest subscription plan …
Read moreIn order to request our free migration service, everything you should do is write us at our support email or contact us through the contacts form and provide us with an access to your current help center.
When we hear from you, we will evaluate it and come up with an estimate how long it will take us to complete the migration for your case. On top of migrating all your content, we can also completely migrate the styles of your previous help center if you'd like us to do so. Just let us …
Read moreYes, every custom domain you set up for your help centers gets an SSL certificate. Read more about SSL certificates being issued in this help center article.