Everything you may want to know about help centers and why you may need one?
A public help center is a portal where your users can find the information they need without necessarily getting to your customer support team. It allows them to learn more about you, your products and services as well as self-educate on how to use them without much hassle. This site, for instance, is the help center of helpcenter.io (thus the name self.helpcenter.io :)).
Here's one more example you may have seen, it's the Help Center of Pinterest:
On the other hand, a private help …Read more
Deciding whether HelpCenter.io is appropriate for your use case depends on what you need out of it. If you are looking for an all-in-one customer support solution, unfortunately at this stage you won't find it with HelpCenter.io. However, if what you need is a great app to help you quickly kick-start a good looking help center portal for your customers, you are in the right place.
With HelpCenter.io you don't have to hire developers and spend …Read more
Regardless of your subscription plan and whether you have your help center on a custom domain or simply on one provided by us, you always get a free SSL certificate for all your help centers.
The certificates are usually issued by Let's Encrypt or Amazon but if you need a custom one for your help center feel free to write to us and we will think of something. You may use the contacts form to get in touch with us.Read more
There isn't, in the case of HelpCenter.io, help center and knowledge base mean the same thing and the two are being used interchangeably throughout the content.
In order to request our free migration service, everything you should do is write us at our support email or contact us through the contacts form and provide us with an access to your current help center.
When we hear from you, we will evaluate it and come up with an estimate how long it will take us to complete the migration for your case. On top of migrating all your content, we can also completely migrate the styles of your previous help center if you'd like us to do so. Just let us …Read more
Yes, every custom domain you set up for your help centers gets an SSL certificate. Read more about SSL certificates being issued in this help center article.