Choosing the right support tools can feel overwhelming. Here’s how to decide if HelpCenter.io is a good fit for your business.
✅ When HelpCenter.io is an excellent choice
You want a simple, dedicated knowledge‑base tool. You’re looking to spin up a help centre quickly, not deploy a complex all‑in‑one support suite.
Your team is small or busy. There’s no need to hire developers; anyone can create articles, upload images and publish FAQs.
You value brand consistency. You’d like your help centre to look and feel like part of your product, with your logo, colours and custom domain.
You need both public and private docs. You serve customers externally and also want an internal knowledge base for your team.
You care about ownership. You want a secure, hosted solution where you own your content and can export it at any time.
🚫 When HelpCenter.io may not be what you need
You need a full‑blown ticketing system. We integrate nicely with existing support tools, but we’re not a replacement for ticket management.
You’re building a highly customised CMS. If you require deep, bespoke workflows or heavy CMS features, a more general content management platform might serve you better.
Two common use cases
1. Customer self‑service
Give your users a clean, searchable portal where they can find answers 24/7. HelpCenter.io handles hosting, SSL and SEO for you, so you can focus on writing great content. Many teams find that a well‑organised help centre reduces incoming support tickets and improves customer satisfaction.
2. Internal knowledge sharing
Create a private or password‑protected hub for onboarding guides, SOPs and company policies. You can invite team members with their own credentials or share a password with as many people as you like. Having a single source of truth makes onboarding faster and keeps everyone aligned.
Bottom line
If you’re a growing company that wants to offer self‑service support and internal documentation without the complexity of a full support suite, HelpCenter.io is likely a perfect fit. It excels at what it’s designed to do: help your users help themselves.