Team and account

Frequently asked questions

• Change your email, transfer ownership or delete your account

  You can't make these changes from the dashboard, but our support team can. Email support@helpcenter.io from the email address on your account, so we know the request comes from you, and include your help center's address (such as yourname.helpcenter.io).

  • Change your email address. The Email field in Account Settings is locked. Tell us your current address and the new one.

  • Transfer a help center to a new owner. First invite the new owner to the help center, in any role. Then send us their email address and the role you'd like to keep: Admin, Editor or Viewer. Your subscription and billing details move to the new owner too, so if you own other help centers, mention them.

  • Delete your account. Export anything you want to keep first. To remove a single help center, you don't need us: see Export or delete a help center.

  • Cancel a subscription. See How do I cancel my subscription?

  Related articles

  • Contact HelpCenter.io support

  • Export or delete a help center

  • How do I cancel my subscription?

  Read more →