Even with public articles in public support centers, sometimes there could be things you wish to keep away from the public eye. For example, a note to the customer support team how to proceed if a particulate issue occurs or perhaps a task for another team member to complete and/or extend a certain article with more information, more media or anything else.
For those cases, you can take use of the internal comments support in the editor. Here's what those look like:
Here's how to add an …Read more
While you are writing a new piece of helpful content, you may often want to see what it would look like in your help center. You can easily do so by clicking on the "Preview" (eye) icon which will appear at the bottom left corner of the sidebar as soon as you save a first draft version of the article you are writing.Read more
The automatically generated table of contents will show up whenever you have an article with 3 or more top-level headings in it. As a top-level heading is considered only the h2. Here's how to create one:
If you need a way to enable it manually, feel free to get in touch with us with a custom feature request.Read more