Authoring Content

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• Rearrange articles under a category
• Adding attachments to your articles
• Do you create a backup of my content?
• Add FAQ sections to your articles
• Show an article under multiple categories
• How to add an internal note to an article?

  Even with public articles in public support centers, sometimes there could be things you wish to keep away from the public eye. For example, a note to the customer support team how to proceed if a particulate issue occurs (SOPS) or perhaps a task for another team member to complete and/or extend a certain article with more information, more media or anything else.

  For those cases, you can take use of the internal comments support in the editor. Here's what those look like:

  

  Let's see how to add an …

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• Resizing your images in the articles editor
• How to preview an article in progress?

  While you are writing a new article, you may often want to check what it would look like in your help center.

  You can easily do so by clicking on the "Preview" (eye) icon which will appear at the top left corner of the page in the top bar as soon as you save a first draft version of the article you are writing.

  

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• Editing your categories
• Adjust the SEO meta tags of your articles
• Create a link to another article in your help center
• Similar articles detection and alerts
• Get started with writing content for your help center
• When does the table of contents gets displayed?

  The automatically generated table of contents will show up whenever you have an article with 3 or more top-level headings in it. As a top-level heading is considered only the h2. Here's how to create one:

  

  If you need a way to enable it manually, feel free to get in touch with us with a custom feature request.

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