Why HelpCenter.io

What makes HelpCenter.io different, who it is for, and how we keep your content safe.

Frequently asked questions

  • Where is my data stored, and can I get a DPA?

    In the European Union. HelpCenter.io is run by HelpCenter Solutions Ltd., a Bulgarian company, and our core application and your content are hosted on Amazon Web Services (AWS) in the EU.

    Hosting is only part of the picture. Payments, emails, website measurement, content delivery and the integrations you turn on can involve other providers, and your public articles can be read from anywhere. If you have strict data residency requirements, email office@helpcenter.io before you turn on integrations or upload personal data. We'll confirm the providers and processing locations for the features you plan to use.

    Can I get a Data Processing Agreement (DPA)?

    Yes. When your help center holds personal data on behalf of your organization, we process it for you, and a DPA should cover that. Email office@helpcenter.io to arrange one. Your account owner can read the current version of our DPA at helpcenter.io/app/legal/dpa (teammates can't open it). It can't be accepted on that page yet, so email us to arrange a signed DPA.

    For a supplier review, ask us in the same email about the providers that process your data and where, retention and deletion (backups and logs included), and how AI and integrations handle your data. More detail is on our EU hosting and data protection page.

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  • How do I get a free migration?

    Request it on our free migration page, and our migration team moves your existing help center to HelpCenter.io for you. Free migration is included on every plan, monthly or yearly.

    1. Go to helpcenter.io/free-migration and click Start your migration. Under Let our team handle it, click Request our team's free migration.

    2. Under Where does your help center live today?, pick your platform, or Something else if it isn't listed. Click Continue.

    3. Enter your current help center's address under Its address, then answer Roughly how many articles? and In how many languages?

    4. Under Anything we should plan around?, mention a deadline, private articles or a new domain. This one is optional. Click Continue.

    5. Enter Your name and Work email, then click Request free team migration.

    We review your knowledge base and tell you how long the move will take. Our team's migration work takes up to 7 working days (estimated). If you'd like your new help center to look like your old one, ask for that in your request too. Prefer email? Write to migrate@helpcenter.io.

    Not sure your plan includes free migration? Ask us at support@helpcenter.io.

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  • Do you back up my content?

    Yes. We back up all your data several times a day, so if something goes wrong on our side, we can restore it.

    You also have safety nets of your own:

    • Version history: every change your team saves in the editor is listed with who made it and when, and you can restore an earlier version. Changes made through the API or by an AI agent are listed too, under the name System. How far back you can go depends on your plan. Learn how to restore a version.

    • Trash: deleted articles go to Trash, where you can restore them. Only Owners and Admins can delete them permanently. See Delete and restore articles.

    • PDF export: export the articles you select, or your whole help center from Settings → Danger zone. See Export articles as PDF.

    • API export: with an API key, GET /v1/export returns your categories and articles with their content, so you can keep your own copy. Articles in Trash and your team's notes aren't included. See Create an API key and Back up your help center on the developer portal.

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  • How much does HelpCenter.io cost?

    Plans start at $29/month per help center (Bootstrap, billed yearly). You pay per help center, not per agent.

    • Bootstrap: $29/month billed yearly, or $39 month to month.

    • Growth: $119/month billed yearly, or $149 month to month.

    • Catalyst: $179/month billed yearly, or $199 month to month.

    AI Answers is included on Catalyst, and costs $29/month ($24/month billed yearly) as an add-on on Bootstrap and Growth. Every plan starts with a 14-day free trial, no credit card needed. Prices are in US dollars, and EU customers may pay VAT.

    See Plans and pricing for what each plan includes, or the pricing page for current prices.

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  • Can I use my own domain?

    Yes. On every plan you can serve your help center from your own domain, such as help.yourcompany.com, with a free SSL certificate.

    In Settings → Custom domain, enter your domain and click Apply. Then add the CNAME record it shows at your DNS provider, pointing to your helpcenter.io address. Once the record checks out, we issue the certificate automatically, and your helpcenter.io address redirects to your domain.

    Use a subdomain like help.yourcompany.com rather than yourcompany.com itself, because the setup relies on a CNAME record.

    See Use your own domain for every step.

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  • Does HelpCenter.io include AI?

    Yes. Catalyst includes AI Answers, AI writing help and AI translation. On Bootstrap and Growth, you can add AI Answers and AI writing help with the AI add-on for $29/month ($24/month billed yearly).

    • AI Answers: readers ask a question in your search bar or the widget and get an answer written only from your published articles, with its sources.

    • AI writing help: rewrite, shorten or draft text, and draft meta descriptions and alt text. Nothing changes until you accept it.

    • AI translation (Catalyst): drafts a translation of an article for you to review and release.

    • On every plan: readers can add your public help center to their own AI assistant through its MCP server, and AI tools get clean, readable versions of your pages.

    • On Growth and Catalyst: connect Claude, ChatGPT and other AI agents to write, organize and analyze your help center.

    There are no per-answer fees; fair-use limits apply. See AI features in HelpCenter.io.

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  • Is there a free trial?

    Yes. Every plan starts with a 14-day free trial, and you don't need a credit card.

    Sign up at helpcenter.io/app/signup, choose your subdomain, and your help center is ready. The trial includes the features of the plan you pick when you sign up, or of Growth if you don't pick one.

    During the trial only your team can see your help center, or anyone with its password if you set one. To publish it for everyone, activate a plan in Billing & Invoices, then click Publish help center in Settings. Activating early doesn't cut your trial short: you're charged when the trial ends. If you don't activate, your help center goes offline when the trial ends, but your content is kept.

    See How the free trial works for the details.

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