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Frequently asked questions

• What do the article revisions track?

  Article revisions in HelpCenter.io provide a comprehensive history of changes made to an article. They’re an essential part of maintaining the integrity and accuracy of your knowledge base. Let’s delve into what these revisions track:

  1. Title Changes: Every modification to the article’s title is tracked. This allows you to see how the title has evolved over time and revert to previous versions if necessary.

  2. Slug Changes: Slugs, or the SEO-friendly URLs of your articles, are tracked. This can be crucial for SEO purposes, helping you understand how changes to the slug may have impacted the article’s online visibility.

  3. Content Changes: Any updates made to the content of the article, including text, images, and other media, are tracked. This feature applies across all languages, ensuring you maintain consistency and accuracy in your multilingual support materials.

  4. Author Changes: If the author of an article changes, that information is recorded too. This can be beneficial for understanding who contributed to the article at different stages.

  5. Category Changes: The revisions track changes to the article’s assigned categories, allowing you to review and manage your knowledge base’s organization more effectively.

  6. Status and Visibility Changes: Any changes to the status of the article (draft, published, archived) and its visibility settings (public, private, team, or shared via link only) are tracked. This ensures transparency and accountability in how your articles are made accessible.

  Remember, every change creates a new revision, giving you the ability to trace the history of your article back to its origins. This way, you can monitor the evolution of your content, and, if necessary, revert to a previous version. Always be confident that your knowledge base remains accurate and up-to-date with the help of HelpCenter.io’s article revisions feature.

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• What is an article revision?

  An article revision is a saved version of an article that keeps track of the changes made during its creation or editing process. Every time you make a change to an article - be it to the title, the content, the author, the category, the status, or the visibility settings - and save it, a new revision is created.

  Revisions allow you to monitor the edit history of your articles, compare different versions, and even revert to a previous version if needed. This is particularly useful in collaborative environments, where multiple contributors may work on the same article, as it provides a clear record of who made which changes and when.

  Therefore, the revision system in your HelpCenter.io dashboard is a powerful tool for managing your content effectively, ensuring accountability, and maintaining the highest quality standards for your knowledge base articles.

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