Getting started

Make your help center look like your brand

Ivan Penchev 2 min read

Give your help center your logo, colors and fonts so customers know they're in the right place. You work on a draft, so readers see nothing until you publish.

Who can do this: Owners and Admins (Editors can open the template editor with Customize on your help center) · Plans: All plans

Pick a theme

  1. Sign in to HelpCenter.io and click Template editor in the left menu. Your help center opens in a preview, with the settings beside it.

  2. Click Theme gallery.

  3. Click Compare & apply… on a theme you like.

  4. Untick anything you want to keep as it is.

Screen recording. In Theme gallery, click Compare & apply… on a theme. Untick anything you want to keep as it is.
A theme changes your design, never your articles or categories.

  1. Click Apply theme. The preview switches to the new theme. It stays a draft until you publish.

Screen recording. Click Apply theme. The preview switches to it. It is still a draft. Visitors see it after you Publish.
Nothing changes for visitors until you publish.

Brand starts unticked, so your logo and name stay as they are.

Add your logo and favicon

  1. Click Brand.

  2. Check the Site name. It's your brand name everywhere your help center is named, including the widget.

  3. Under Logo, click Upload and choose your logo. PNG or SVG works best.

  4. If your logo is dark, upload a light version under Dark-mode logo. Set the preview's appearance to Dark to check it.

  5. Under Favicon, upload the small icon that browser tabs show. A 32×32 PNG or ICO file works in every browser.

Screen recording. Brand holds your name, logo and favicon. Under Dark-mode logo, click Upload and pick a light version. Switch the preview to Dark to check it.
The dark-mode logo shows whenever your help center appears in dark mode.

Set your colors and fonts

  1. Click Theme.

  2. Under Light mode, set Primary to your main brand color. Change the other colors if you like, and the Dark mode colors too.

  3. Under Typography, choose a Body font and a Heading font.

The preview updates as you go. Where a color would make text hard to read, HelpCenter.io adjusts it automatically.

Publish your design

  1. Click Publish at the top of the template editor.

  2. Check the list of changes, add a Version note if you like, then click Publish.

Your live help center switches to the new design. Every publish is kept in Version history, so you can go back to an earlier design.

Your changes save to a draft automatically, and the top bar shows All changes saved. Readers keep seeing your last published design until you click Publish.

Next steps

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