HelpCenter.io charges a flat price per help center, not per agent or per seat. Here is what each plan costs, what it includes and how the AI add-on fits in.
Free trial: 14 days, no credit card needed · Current prices: always on the pricing page
Prices
Prices are per help center, per month, in US dollars. Paying yearly saves up to 26%.
Plan | Billed monthly | Billed yearly |
|---|---|---|
Bootstrap | $39/month | $29/month ($348 a year) |
Growth | $149/month | $119/month ($1,428 a year) |
Catalyst | $199/month | $179/month ($2,148 a year) |
Yearly plans are paid for the whole year up front. Customers in the EU may also pay VAT; see Do you charge VAT?
What each plan includes
Feature | Bootstrap | Growth | Catalyst |
|---|---|---|---|
Team members | 1 (you) | Up to 10 | Unlimited |
Statistics history | 14 days | 60 days | 365+ days |
Languages | 1 | Multiple | Multiple |
AI Answers and AI writing help | AI add-on | AI add-on | Included |
Search by meaning (semantic search) | AI add-on | AI add-on | Included |
AI translation | Not included | Not included | Included |
MCP server for AI agents (read and write): connect Claude, ChatGPT and other agents | Not included | Included | Included |
Subfolder hosting (yoursite.com/docs) | Not included | Included | Included |
Proactive messages in the widget | 2 messages, page address and time on page rules | All rules | All rules |
Single sign-on for readers (JWT) | Not included | Not included | Included |
Staged changes and change sets | Not included | Not included | Included (change sets in early preview) |
Live collaboration: edit the same article together in real time | Not included | Not included | On request |
Free migration | Included | Included | Included |
Uptime guarantee | Not included | 99.9% | 99.9% |
Support | Standard | White-Glove | White-Glove |
Manual customization by our team | Not included | Not included | 3 hours |
Included on every plan
Unlimited articles, categories and readers.
The template editor with every theme, plus custom CSS and scripts.
Your own domain with a free SSL certificate, and fast delivery worldwide through a global CDN.
Search that forgives small typos.
The widget for your website or app, and FAQ sections you can embed on any page.
Version history, SEO settings, article ratings and statistics on what readers search for.
All integrations and the REST API.
A public, read-only MCP server and AI-readable pages, so readers can use your help center from their own AI assistant.
The AI add-on
On Bootstrap and Growth, you can add AI Answers and AI writing help for $29/month, or $24/month billed yearly ($288 a year). Catalyst already includes them. AI translation is only on Catalyst. There are no per-answer fees; fair-use limits apply. See Add AI Answers to your plan.
Compare plans in your dashboard
At the bottom of the left menu, click your avatar, then Billing & Invoices.
Click Change to see every plan side by side. Switch between Yearly and Monthly to compare prices.
Good to know
Each help center has its own plan. If you run several, each one is a separate subscription and they can be on different plans. See How much does each additional help center cost?
You can change plans at any time from Billing & Invoices. See Change your plan.
On an older plan? Long-time customers may be on a plan we no longer sell. Billing & Invoices always shows which plan you're on.
Live collaboration is available on Catalyst on request. To ask for access, email support@helpcenter.io.
Running many help centers, for example for clients? Email support@helpcenter.io and tell us about your setup.
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